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Activation of SoftCert / SuisseID succeeded
Your software certificate is successfully activated.
You can now log onto E-Banking with the certificate
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For your information Mandatory input More security with logout Activation code Password updated SMS code Enter PC description Thank you for using E-Services
The SMS code has been resent to your mobile device. The new password must be between 8 and 32 characters in length. Enter the user name. This is case-sensitive so make sure the CAPS-lock key is not pressed. Enter the password in a secure mode. This is case-sensitive so make sure the CAPS-lock key is not pressed. Do not share the password in any way with a third party. Enter the phone number in international format, i.e. +41771234567. Please enter the activation code you received by post. Your password has been changed successfully. Enter the software certificate Code A you have received by post. Enter the software certificate Code B you have received by post. Enter the contract name. This is the name with which you log into E-Banking. Enter your date of birth. Specify the date as MM.DD.YYYY or select it from the calendar. Accept the terms and conditions. Their acceptance is mandatory. Enter your current password. Do not share the password in any way with a third party. Enter a new password. Do not share the password in any way with a third party. Confirm the new password. Do not share the password in any way with a third party. Enter the requested matrix code. Consult the printed matrix, use the letter for rows and the number for columns. Enter the SMS code you received on your phone. Optimised login process requires a binding-cookie to be installed on your computer.
The last E-Banking session didn't come to an end with a click on the logout link.
Your E-Services session has ended. Contract upgrade available There are additional authentication methods available. In order to use them, please activate them in your app settings of the following devices: Contract upgrade available There are additional authentication methods available. In order to use them, please activate them in your app settings of the following devices:
Mandatory input missing Login failed Locking failed You have been logged out. Your session has timed out. No device registered. Server not responding. Failed to process request Activation failed No device registered Missing answer The passcode is invalid. The matrix code is invalid. The SMS code is invalid. The SMS code has expired The CLX.FotoTAN code is invalid Incorrect login details Invalid username Missing contract number Invalid password Missing password Invalid phone number Invalid activation code Missing activation code Security answers length validation Invalid contract number Missing contract number Invalid date of birth Missing date of birth Missing confirmation Missing confirmation Invalid current password Invalid new password Missing new password Invalid confirmed password Missing confirmed password Invalid passcode Missing passcode Invalid matrix code Missing matrix code Invalid SMS code Missing SMS code Password mismatch SMS code Code missing Device name missing Device name invalid Device unreachable Wrong code entered Timeout Device activated App version invalid Your device has been successfully activated. Would you like to open mobile banking? You have reached the maximum number of contracts per device. You have to remove at least one from the list in order to add new contract. Are you sure you want to cancel this process? You will need to start again to successfully activate your device. Your device has been successfully activated. Biometric protection is already configured on this device. Would you like to use it to access your banking? Biometric protection has been successfully enabled for your Mobile Banking App. Device certificate invalid PushTAN code rejected All available authentication methods have been activated.
Please log in again. Your login details do not match our records. Please supply values for all the mandatory fields. You must enter a valid contract number. Please enter your E-Banking password.
'Password' below.
'Lock contract' .
Please enter your Mobile Banking password. You must enter a valid SMS code. Please provide valid CLX.FotoTAN code. You must enter a valid matrix code. You must enter a valid phone number. Please enter the number in international format (e. g. +41771234567). Enter the next passcode from your security list. Your login details do not match our records. Enter the user name. This is case-sensitive so make sure the CAPS-lock key is not pressed. Enter the password in a secure mode. This is case-sensitive so make sure the CAPS-lock key is not pressed. Do not share the password in any way with a third party. Access is not authorised for this username. Please enter the correct passcode.
Please enter the correct matrix code.
Please enter correct CLX.FotoTAN code.
Please enter the correct SMS code or request a new one.
Request a new SMS code by clicking on 'Resend SMS code' .
Please enter the activation code you received by post. The maximum number of resends has been reached. Please enter the correct credentials. This username is only permitted to log in with a CLX.Sentinel stick. Contract is accessible only via Offline-Tool. Password recovery not available for this contract. No registered channel for delivering a confirmation code. Please provide a correct answer to at least one question in each group. The server failed to process the request.
The server is not currently responding, please try again. An error has occurred please reload the page. You must enter your current password. You must enter a password. You must confirm the password by entering it again. The new password must be at least 8 characters long and must differ from the old password. Please try again. The new password must be at least 8 characters long and must differ from the old password. Please try again. The new password must be at least 8 characters long and must differ from the old password. Please try again. The new password and the confirmation password don't match. The new password matches the old password. Please supply a different one. Please enter your security number. Please confirm the security number by entering it again. The security number does not match the confirmation security number. The new security number may only contain digits. Please try again. The new security number must be at least 6 digits. Please try again. The new security number may not be longer than 12 digits. Please try again. The activation code is not valid. Please try again. Please enter your activation code. This activation code is no longer valid for use. The new PIN and/or password must be different from the PIN and/or password previously used. You are not able to log in via this page because your contract is configured for different authentication controls. The Personal Identification Number (PIN) does not match the confirmation Personal Identification Number (PIN). Your Personal Identification Number (PIN) cannot start with the number zero. Please select an alternative PIN. Your Personal Identification Number (PIN) cannot start with the number zero. Please select an alternative PIN. The phone number is incorrect. The phone number already exists. Please enter a description for this PC. In order to use E-Services, you are required to confirm the content of the important notice. Master password Missing phone number In order to use E-Services, you are required to confirm the content of the important notice. Please enter the code or request a new one. Please make sure your device is connected to the Internet and request a new code. Please enter the correct code or request a new one. You did not enter the code in time. Please request a new code. There is no active activation code. You can not activate this device. Your device is now activated. Would you like to log into Mobile Banking? Your device is now activated. Device activation failed. We could not verify your code, please check that you entered the correct one and retry. The activation code for your contract has already been used in attempt to activate another device. Certificate error. Please enter a device name. This name is already in use. Please select a different name. Device authentication failed. Device name cannot contain any of the following characters: \ / < > [ ] { } * . ? : ; - | & ' " Authorisation failed An error occured when processing the login request. You will be forwarded to 3rd party application. Please try again later. You need to define at least three Security Answers in each section. The code is not valid, please check and fill it again. The activation code is not valid, please check and fill it again. You must ensure you have entered 3 or more characters in each answer. The version of the app on device you want to use for login is not supported anymore. Please update the app. Contract is already bound to device. Device certificate for your device is not valid. The login code was rejected on the mobile device. Please restart login.
You have logged in successfully.
If date and time of the last login shown above are not correct or if you need assistance, please contact us.
You have logged in successfully.
If you need assistance, please contact us.
Desktop login cookie was not created because you reached maximum number of allowed desktop cookies. In the settings section the existing cookies can be deleted in order to create a new one.
You have left E-Services.
We recommend that you carry out the following security measures:
Delete the browser cache since certain browsers save data to the hard drive.
If you printed during your E-Services session, delete the files in your temporary folder.
You can find more security related information in the section Security on our home page.
Your E-Services session has ended.
If you have any questions regarding mobile banking, please contact our helpdesk.
After locking, you can no longer use this e-banking contract. A contract can only be unlocked by the bank. Do you really want to lock the contract?
To add another contract and have access to their accounts and information in your E-banking, tap on the button below.
Please check which login method you have selected in the E-Services contract.
PushTAN : If you are using PushTAN and have activated the E-Services app, please check your mobile device, open the notification and tap "Confirm".
ActivCard : Press the 'OK' key on your ActivCard. The display shows 'ENTER PIN'. Enter your ActivCard PIN code on the keypad of your ActivCard and press the 'OK' key. The display will show the ActivCard number.
SMS Login : Please enter the code received by SMS.
Token serial number (S/N)
(*) If you have not received an SMS or PushTAN within one minute, you might have entered an invalid user ID or password. Please click on 'Restart login' and log in again. In case this does not help, please contact the Bank.
Here you will find further information.
How to obtain an SMS code
How to obtain an ActivCard number
Please check which login method you have selected in the E-Services contract.
PushTAN : If you are using PushTAN and have activated the E-Services app, please check your mobile device, open the notification and tap "Confirm".
ActivCard : Press the 'OK' key on your ActivCard. The display shows 'ENTER PIN'. Enter your ActivCard PIN code on the keypad of your ActivCard and press the 'OK' key. The display will show the ActivCard number.
SMS Login : Please enter the code received by SMS.
If you have not received an SMS or PushTAN within one minute, you might have entered an invalid user ID or password. Please click on 'Restart login' and log in again. In case this does not help, please contact the Bank.
Here you will find further information.
Hints to log in with CLX.FotoTAN
Here we provide hints on how to use CLX.FotoTAN login method.
Please check which login method you have selected in the E-Services contract.
PushTAN : If you are using PushTAN and have activated the E-Services app, please check your mobile device, open the notification and tap "Confirm".
ActivCard : Press the 'OK' key on your ActivCard. The display shows 'ENTER PIN'. Enter your ActivCard PIN code on the keypad of your ActivCard and press the 'OK' key. The display will show the ActivCard number.
SMS Login : Please enter the code received by SMS.
Token serial number (S/N)
(*) If you have not received an SMS or PushTAN within one minute, you might have entered an invalid user ID or password. Please click on 'Restart login' and log in again. In case this does not help, please contact the Bank.
Here you will find further information.
Device activation
Download Mobile Banking app from Google Play Store or Apple App Store.
After starting the Mobile Banking app, click on "Activate device" and follow the instructions.
Password Recovery
Security questions
Please provide a correct answer to at least one question in each group. Inputs are case sensitive.
Password Recovery
A new password was generated for your contract. When you receive it, use it to login and change the password.
You have logged in the first time with your new E-Banking password. You have logged in using E-Banking password recovery.
How do I select a secure password?
Your password must be at least 8 alphanumeric characters and include at least one uppercase letter, one lowercase letter, one number and no parts of the bank’s name.
Your current matrix card is about to expire, inhibiting you from logging in until receiving a new card in the mail.
This phone number must be activated before it can be used in E-Banking. Please enter the activation code you received by post for this phone number.
Activation code required
Please wait for the activation code. The activation code will be sent to you.
You successfully registered your phone number.
An activation code is mailed to you within the next business days.
The activation code is required for accessing the E-Banking.
If you use E-Services on the same mobile device as the one used for receiving your SMS code, the security of your E-Services access is impaired. Please confirm that you receive the SMS code on a different mobile device as the one used for the Login.
We are continually evolving E-Banking and use technologies that are only supported by modern Internet browsers. Your browser needs to be updated for E-Banking to work best.
Allow access to {0}
Please confirm that you give {0} the following abilities for the given contract number:
Disclaimer
Any information and data provided by Crealogix AG to {0} and used by {1} directly and indirectly in the performance of this Agreement shall remain at all times the property of the bank.
Failed to validate client credentials
Client credentials could not be validated.
Digipass Photo TAN activation is pending.
Activate Digipass Photo TAN
Digipass device name
Scan the Cronto image on the activation letter and enter the code below.
Activation code
Scan Cronto image with Digipass device to complete activation
Scan Cronto image with Digipass device to login
Enter code shown on Digipass device
You have successfully activated your Digipass device
Activate your device
To enable use of Mobile Banking, please activate your device just this once and set up your new easy login method.
Replace device
You have reached the maximum number of activated devices. Select a bound device that you wish to replace with the new device. Please note, you will not be able to use this device for login anymore.
Would you like to replace an existing bound device with this new device. Please note, you will not be able to use this device for login anymore.
Replace existing bound device
Define device name
In order to easily identify this device, define a name please. Alternatively, you can use the predefined name.
The activation code will be sent to the device below. If this is correct, tap on 'Next'.
Please select a device below for the activation code to be sent to.
Information
If your desired device is not shown, please go to the desktop banking to add a new one and start the activation process again.
Please select the number that you would like the activation code to be sent to.
Information
The activation code will be sent to the number below. If this is correct, tap on 'Next'.
The activation code will be sent to the number below. If this is correct, tap on 'Next'.
Information
If your desired phone number is not shown, please go to the desktop banking to add a new one and start the activation process again.
Manage Biometric
Biometric enabled Biometric disabled TouchID enabled TouchID disabled FaceID enabled FaceID disabled
Contract upgrade available
The following additional authentication methods will be activated:
Do you want to continue?
Contract upgrade available
Following login methods are now available for you:
